Man and Van Redbridge Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Redbridge provides removal, transport, and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 Client means the person or business booking or using our services.

1.2 Company means Man and Van Redbridge, the provider of the services.

1.3 Services means any man and van, removals, transport, packing, loading, unloading, or related services provided by the Company.

1.4 Goods means the items, furniture, personal belongings, or equipment that are the subject of the Services.

1.5 Service Area means the geographical area in which the Company offers collections, deliveries, and removals, including but not limited to Redbridge and surrounding locations, subject to availability.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including local transport within the Service Area and, where agreed, longer-distance moves.

2.2 The exact scope of the Services for each booking, including the number of personnel, size of vehicle, estimated duration, and any additional services such as packing, must be agreed at the time of booking.

2.3 The Company reserves the right to refuse to transport any items that are hazardous, illegal, excessively heavy, inadequately packed, or otherwise unsuitable for removal.

3. Booking Process

3.1 Bookings can be made by the Client through the contact methods advertised by the Company. All bookings are subject to acceptance and availability.

3.2 When making a booking, the Client must provide accurate and complete information, including:

a. Collection and delivery addresses

b. Access details at each address, including floor level, lift availability, parking restrictions, and any access limitations

c. An accurate description and approximate quantity of the Goods

d. Any special handling requirements, fragile items, or bulky or heavy objects

e. Preferred date and time and any time constraints

3.3 The Company will provide an estimate or quote based on the information supplied. This may be an hourly rate or a fixed price, as specified by the Company at the time of booking.

3.4 A booking is not confirmed until the Client has accepted the quote or estimate and, where required, paid any deposit or provided payment details in accordance with these Terms and Conditions.

3.5 The Company reserves the right to revise the quote or applicable charges if the information provided by the Client is incomplete, inaccurate, or changes prior to or on the day of the move. This includes changes in the volume of Goods, access conditions, waiting times, or additional services requested.

4. Charges and Payments

4.1 Charges may be calculated on a fixed price basis or on an hourly rate, plus any additional fees such as congestion charges, tolls, parking fees, and extra labour, as notified to the Client.

4.2 All charges will be communicated to the Client before the booking is confirmed, based on the information supplied. Any additional charges arising from unforeseen circumstances, delays caused by the Client, or services beyond the original scope will be added to the final bill.

4.3 The Company reserves the right to request a deposit prior to the date of the move. The amount and due date of any deposit will be communicated at the time of booking.

4.4 Unless otherwise agreed in writing, payment of the full balance is due on completion of the Services on the same day. The Company may refuse to unload Goods or complete delivery until full payment is received.

4.5 The Client is responsible for ensuring that a valid payment method is available and for paying all charges in full and on time. If payment is not received, the Company reserves the right to charge reasonable late payment fees and, where applicable, interest on overdue amounts in accordance with applicable law.

4.6 If the Client is a business, the Company may, by prior agreement, issue an invoice payable within a specified period. Failure to pay within the agreed period may result in suspension of further services and may incur additional charges.

5. Cancellations and Amendments

5.1 The Client may cancel or amend a booking by providing notice to the Company as soon as possible.

5.2 If the Client cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Companys discretion, subject to any reasonable administrative charges.

5.3 If the Client cancels within 48 hours of the scheduled start time, the Company reserves the right to retain part or all of any deposit paid and may charge a cancellation fee, reflecting the administrative costs and loss of business.

5.4 If the Client cancels on the day of the move or fails to be present at the arranged time and location, the Company may charge up to 100 percent of the agreed fee to cover the cost of the allocated vehicle and personnel.

5.5 Any request by the Client to change the date, time, or scope of the Services is subject to availability and may result in a revised quote or additional charges.

5.6 The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, including but not limited to vehicle breakdown, staff illness, severe weather, or safety concerns. In such cases, the Company will use reasonable efforts to provide an alternative time or date. If an alternative cannot be agreed, any deposit paid for that booking will be refunded, and this will be the full extent of the Companys liability.

6. Client Responsibilities

6.1 The Client must ensure that:

a. All Goods are properly packed and ready for transport unless packing services have been explicitly included in the booking

b. Fragile or valuable items are clearly identified and, where appropriate, separately packed

c. All items are dismantled where necessary, unless dismantling has been agreed as part of the Services

d. There is adequate and safe access for the vehicle and personnel at both the collection and delivery addresses

e. Any parking arrangements, permits, or permissions required are organised in advance, unless expressly agreed otherwise

6.2 The Client must be present, or must arrange for an authorised representative to be present, at the collection and delivery addresses to supervise the move, check the Goods, and sign any paperwork.

6.3 The Client is responsible for ensuring that nothing is left behind at the collection address and that all Goods loaded and unloaded are correct and complete. The Company shall not be liable for items taken in error or left behind, unless directly and solely caused by the Companys negligence.

7. Company Responsibilities

7.1 The Company will provide the Services with reasonable care and skill, using vehicles and equipment suitable for the agreed tasks, and personnel who are appropriately trained for standard removal activities.

7.2 The Company will make reasonable efforts to adhere to agreed dates and times, but these are estimates and not guaranteed. The Company is not liable for delays caused by factors beyond its reasonable control, including traffic, road closures, weather, third-party actions, or access issues.

8. Prohibited and Restricted Items

8.1 The Company will not transport hazardous materials, illegal substances, firearms, explosives, flammable liquids or gases, perishable goods, live animals, or any items that may pose a risk to health, safety, or property.

8.2 If such items are presented for removal without the Companys knowledge, the Company may remove, refuse to transport, or dispose of them at the Clients expense and without liability for any loss or damage arising.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier unless expressly stated and may refuse to collect or dispose of certain items.

9.2 The Client must not present general household waste, construction rubble, hazardous waste, or any items classified as controlled or hazardous waste for removal unless the Company has agreed in advance to provide a suitable waste removal service.

9.3 Where the Company agrees to remove unwanted items or waste, this will be subject to additional charges. The Client is responsible for accurately describing all items for disposal and for complying with relevant waste and recycling regulations.

9.4 The Company may refuse to collect items from locations that are unsafe, unsanitary, or otherwise unsuitable, at its reasonable discretion.

10. Liability and Limitations

10.1 The Companys liability for loss of or damage to Goods is limited, and the Client is strongly advised to have adequate insurance in place for the full value of their belongings.

10.2 The Company will only be liable for loss or damage to Goods where it can be shown that such loss or damage was caused by the Companys negligence or breach of contract.

10.3 The Company will not be liable for:

a. Loss or damage arising from inadequate or improper packing by the Client

b. Loss or damage to fragile or high-value items not properly declared or packed

c. Damage to items already defective, worn, or structurally weakened

d. Loss or damage arising from circumstances beyond the Companys reasonable control

e. Loss of profits, loss of business, consequential or indirect losses, whether arising in contract or tort

10.4 Where the Company is liable, its total liability shall not exceed the lower of the actual value of the damaged or lost Goods or a reasonable limit per job, as notified to the Client or as required by applicable law.

10.5 The Company is not responsible for damage to property where such damage results from inadequate protection, poor access, or pre-existing defects. The Client should ensure that floors, walls, and other surfaces are suitably protected if required.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods or property should be reported to the Company as soon as practicable and, where possible, noted on any job completion document at the time of delivery.

11.2 Any complaint or claim relating to the Services must be submitted to the Company in writing within a reasonable period after completion of the Services, providing full details and any supporting evidence.

11.3 The Company will investigate all complaints and aim to provide a response within a reasonable time. The Client must allow the Company a reasonable opportunity to inspect any alleged damage before repairs or disposal.

12. Access, Parking, and Delays

12.1 The Client is responsible for ensuring suitable parking is available for the vehicle at both the collection and delivery addresses. Any penalties, fines, or charges incurred as a result of inadequate parking arrangements may be charged to the Client.

12.2 The Company is not liable for delays caused by lack of parking, restricted access, road closures, or other access issues. Any additional waiting time or labour required due to such issues may be chargeable at the prevailing hourly rate.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Client only as necessary for managing bookings, providing the Services, handling payments, and dealing with queries or complaints.

13.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where required to deliver the Services, to comply with legal obligations, or as permitted by law.

14. Amendments to These Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated and will apply to bookings made after the date of the change.

14.2 The version of the Terms and Conditions in force at the time of confirming a booking will apply to that booking.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quote or booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.

17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Redbridge Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 153 Beehive Ln
Postal code: IG4 5DX
City: London
Country: United Kingdom

Latitude: 51.5788450 Longitude: 0.0590610
E-mail:
[email protected]

Web:
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