Terms and Conditions for Man And Van Redbridge
These Terms and Conditions set out the basis on which Man And Van Redbridge provides its services to customers in the UK. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These conditions are designed to explain the service structure, payment expectations, responsibilities of both parties, and the limits of liability that apply when using a man and van service. Nothing in these terms affects any rights you may have under UK consumer law.
Throughout this document, references to “we”, “us” and “our” mean the service provider operating under the name Man And Van Redbridge, while “you” and “the customer” mean the person or business making the booking or otherwise receiving the service. These terms apply to domestic and commercial work, including collections, deliveries, light removals, and related transport tasks arranged in advance or accepted on a same-day basis, where available.
Our service is intended to be practical, flexible, and efficient, but it is not unlimited. The scope of each booking depends on the information provided at the time of reservation, including item size, access conditions, loading requirements, delivery location, and any special handling needs. For this reason, customers should ensure that all details are accurate before confirming a booking. If the job differs from the information supplied, additional charges, delays, or service restrictions may apply.
By placing a booking, whether online, by phone, or through any other communication method, you make an offer to use our service under these terms. A booking is only confirmed when we accept it and provide confirmation. We may decline a request if the job is unsuitable, unsafe, outside the available service area, or cannot be completed with the vehicle, equipment, or time available. Any quotation given before confirmation is based on the details supplied and may be revised if those details change.
The booking process normally requires the customer to provide the collection and delivery addresses, the preferred date and time, the number and type of items, access information, floor levels, parking restrictions, and whether loading or unloading assistance is needed. You must also tell us about fragile goods, heavy goods, or items requiring dismantling or reassembly. If the information provided is incomplete or inaccurate, we may need to amend the price, adjust the vehicle allocation, or refuse part of the job for safety or insurance reasons.
We aim to arrive within a reasonable time window, but all booking times are estimates unless a specific guaranteed slot has been expressly agreed in writing. Delays may occur due to traffic, road closures, weather, previous job overruns, or factors outside our control. Where possible, we will keep the customer informed of significant changes. If access is delayed on arrival because the property is not ready, keys are unavailable, or goods are not prepared for loading, waiting charges may apply.
The customer is responsible for ensuring that goods are ready for collection at the agreed time. This includes disassembling items where required, disconnecting appliances safely if this is within the customer’s responsibility, and making sure all items are clearly identified. Unless otherwise agreed, our staff are not responsible for packing contents inside boxes, removing fixed fittings, or carrying out work that would normally require a specialist tradesperson. Our team may refuse to handle items that appear unstable, unsafe, or contaminated.
Payments must be made in accordance with the quotation or invoice provided. We may require a deposit, full advance payment, or payment on completion, depending on the type of service and booking terms agreed. Accepted payment methods may vary and will be confirmed at the time of booking. If payment is due on completion, it must be made immediately once the service has been delivered, unless we have agreed alternative terms in writing. Late or failed payment may result in recovery action and additional costs.
All prices are quoted in good faith on the basis of the information supplied by the customer. Additional charges may apply where the actual service exceeds the original estimate, including but not limited to extra time, additional labour, waiting time, parking costs, congestion charges, tolls, unplanned stops, or handling of additional items. If we discover that the job is materially different from the original description, we may re-quote before continuing. If the customer declines the revised terms, we may charge for work already completed.
Cancellations must be made as early as possible. If you wish to cancel a booking, you should inform us promptly so that the time slot can be released. Cancellation fees may apply depending on how much notice is given and whether resources have already been allocated. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation occurs close to the service time or if costs have already been incurred. The exact treatment of deposits will be explained at the point of booking.
If the customer is not available at the agreed collection or delivery time, or if access cannot be gained for reasons outside our control, we may treat the booking as cancelled by the customer and charge a call-out fee or waiting fee. Repeated postponements, incorrect addresses, inaccessible locations, or failure to provide required parking arrangements may also lead to additional charges. We are not obliged to retain a booking indefinitely where the customer is unable to proceed on the agreed date.
We reserve the right to cancel or postpone a booking if weather conditions, vehicle issues, staff illness, road safety concerns, legal restrictions, or other unexpected events make it impractical or unsafe to continue. In such circumstances, we will normally offer a new date or, where appropriate, a refund of sums paid for services not performed. We will not be liable for indirect losses arising from a cancellation made for reasons beyond our reasonable control.
Our liability is limited to the reasonable care and skill expected of a professional man and van company. We will take reasonable steps to protect the customer’s goods while they are in our possession, but we are not responsible for pre-existing damage, inadequate packing, hidden defects, or damage caused by items being unsuitable for transport. Customers should ensure that fragile or valuable items are properly packed and disclosed before loading begins. Where necessary, the customer should arrange separate insurance for high-value goods.
Unless expressly agreed otherwise, we are not responsible for assembling, disassembling, disconnecting, reconnecting, or installing items that require specialist knowledge, certification, or tools. We are also not liable for delays or losses caused by factors outside our control, including traffic, extreme weather, public events, police diversions, access problems, or acts of third parties. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.
Where damage or loss is alleged, the customer must notify us as soon as reasonably possible and provide supporting information, including photographs where available. We may inspect the item, the packaging, and the circumstances of the claim before making any decision. Our liability, where established, will normally be limited to repair, replacement, or the direct cost of the affected item up to the value agreed or reasonably foreseeable at the time of booking. We will not be responsible for consequential loss, loss of profit, or business interruption unless required by law.
Waste handling and disposal services are subject to UK waste regulations. Where we remove items for disposal, the customer confirms that they have the legal right to present those items for collection and that the waste is not hazardous unless this has been disclosed and agreed in advance. We may refuse to carry or dispose of prohibited waste, controlled waste, or items that require specialist treatment or licensing. This includes, without limitation, asbestos, chemicals, clinical waste, gas cylinders, and other regulated materials.
Customers must not present waste as general household rubbish if it contains restricted or dangerous items. If we are asked to collect waste, the service will be carried out in line with applicable duties under environmental and waste management legislation, and we may require evidence of the waste type or origin where appropriate. The customer agrees to provide accurate descriptions of any waste and to separate non-acceptable materials before collection. If prohibited waste is discovered during loading or unloading, we may stop the job and charge for time already spent.
Any transfer or disposal of waste will be handled in accordance with our legal obligations and the permitted use of any licensed facilities or carriers involved. The customer acknowledges that unlawful dumping, fly-tipping, or misdescription of waste may result in enforcement action by the relevant authorities. We will not be responsible for penalties arising from the customer’s failure to disclose the true nature of waste or from any unlawful instruction given to us. Where a waste transfer note or similar record is required, the customer agrees to cooperate with all reasonable requests for information.
Customers must ensure that items handed over for transport are lawful to move and do not include prohibited, dangerous, stolen, or undeclared contents. We reserve the right to inspect goods where necessary for safety, legal compliance, or operational reasons. If we reasonably suspect that an item may pose a risk to property, people, or the vehicle, we may decline to carry it. We may also refuse to move items that are excessively heavy, improperly secured, or likely to cause damage to doorways, stairways, lifts, or flooring.
If the customer requires help with access, carrying, or loading beyond standard agreed assistance, this must be discussed before the booking is confirmed. Additional labour may be supplied only where safe and available, and extra charges may apply. We are not responsible for removing doors, lifting windows, or carrying items over unsafe surfaces unless this is specifically included in the job and can be done without unreasonable risk. Customers should ensure the premises are prepared for a safe and efficient move.
Any personal data supplied as part of a booking will be handled in accordance with applicable UK data protection laws and used only for the purpose of delivering the service, managing administration, and handling lawful queries or claims. We will take reasonable steps to protect customer information, but no online or electronic system can be guaranteed to be completely secure. Data will not be shared unnecessarily, except where required to perform the service or comply with legal obligations.
We may amend these terms from time to time to reflect changes in law, service practice, insurance requirements, or operational needs. The version in force at the time of booking will apply to that booking unless a change is required by law. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term will be effective unless made in writing.
These terms are intended to be fair and reasonable and to support a clear understanding between the customer and the provider of the man and van service. They do not create rights for any third party unless expressly stated. The failure of either party to enforce a provision on one occasion will not prevent that provision from being enforced later. Any headings used in this document are for convenience only and do not affect interpretation.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory consumer legislation provides otherwise. By proceeding with a booking, the customer agrees that the service is provided on this basis and that they have had the opportunity to review all relevant terms before confirming the job.